1. How much does a Shopping Room or a Shopping Community account cost?
A Shopping community account costs approximately $99 USD, and Shopping Room costs approximately $19 USD (the exact amounts may vary depending on your country or region). This is a one-time registration fee and no renewal is required.
2. What do I need in order to sign up for a Shopping Room account?
You'll need to sign up with a Shopping Community account that you want to associate with your Shopping Room account using the SEARCH MARKET tool. If you cannot find a Shopping Community from the search results, you can still Request to Add a Shopping Community when you start the signup process, and CastorView will let you know if a Shopping Community already exists for your Shopping Room, or just add a new one. You'll only need to pay for the Shopping Room account and not for the Shopping Community if a request has been sent using PayPal (in supported locations), Pay by Phone (in supported locations), or Pay On Delivery (in supported locations) Note that email transfers are not accepted.
3. What do I need in order to sign up for a Shopping Community account?
Step 1: The first thing you should do is check it for accuracy. If it already exists, then claim it. If you have a Shopping Community already on CastorView, then your business will appear on CASTORVIEW or Marketplaces just as your Shopping Community listing will appear on Community Dashboard. However, unlike you own it, Shoppers don't benefit from support and customer service to make monitoring your entire presence in the community.
Step 2: If not, just click here to create a Shopping Community. CastorView will let you know if a Shopping Community already exists for your business, or create it.
4. What is the difference between a Shopping Comunity and a Shopping Room account?
Definition 1: A Shopping Community is a CastorView web presence having an established physical existence. Shopping communities are for physical shopping locations such as shopping centres, marketplaces, plazas, malls, marts, not limited to attractive venues, streets, places that welcome all kinds of activities even escort and sex workers where buyers and sellers come together to perform transactions.
Definition 2: A Shopping Room is a CastorView web presence having a physical existence. Shopping rooms are for retail stores, varieties of shops, restaurants...
NOTE: WE ALSO REQUIRE GREATER VERIFICATION FOR BUSINESS AFTER YOU REGISTER, TO CONFIRM THAT YOU'RE AUTHORIZED TO SET UP THE ACCOUNT FOR YOUR BUSINESS. THIS VERIFICATION CAN TAKE A FEW DAYS TO A COUPLE OF WEEKS, AND OFTEN INCLUDES A PHONE CALL TO YOUR COMPANY. BOTH TYPES OF PROFILES ALLOW YOU TO SELL PRODUCTS AND SERVICES, GET LISTED ON THE RELEVANT CASTORVIEW MARKETPLACE AND TAKE FULL BENEFITS FROM CASTORVIEW SUPPORT AND CUSTOMER SERVICE TO MODERATE YOUR COMMUNITY MEMBERS.
5. Which markets are supported?
You can register for your shopping community or shopping room account if you live or operate a business with a physical presence in a supported country or region. The CastorView Community is available to businesses who live or operate a business in a supported country or region.
6. What can I do after I have a Shopping Community or Room account?
- At the end of each community registration or each room in a community, set up a Call to Action so everyone knows the intended outcomes and how to engage with you. Your Call to Action wil be placed at the top of the page on the main room if you have a community or at the top of each private room if you have a Shopping room.
The CASTORVIEW COMMUNITY is the only way to provide real human interaction during an online purchase, same as you do in your physical environment, not completely and we 're doing our best effort. In other words, customers need questions answered and a sense of reassurance that can be provided only through live interaction, face to face or cam to cam.
WHAT CAN YOU DO! NOTHING. YOUR CASTORVIEW COMMUNITY WILL PROVIDE SHOPPERS WITH A NEXT-LEVEL EXPERIENCE THAT'S HARD TO REPLICATE VIA ONLINE PRESENCE. AND DON'T FORGET, CASTORVIEW WILL ALSO PROVIDE TOP-NOTCH CUSTOMER SUPPORT TO YOUR COMMUNITY MEMBERS.
7. Can multiple people in my organization moderate in my Community or Room?
Yes. You'll need to register them as shoppers to subscribe to VIP users. The person identified by CASTORVIEW as being your user will be a Moderator and will have full control over the shoppers. After the account has been created, you can associate your people with your Community or Room, and then add them to the VIP subscription with the appropriate roles and permissions.
NOTE: THIS DOES NOT PREVENT CASTORVIEW FROM YOUR PEOPLE IN PROVIDING CUSTOMER SUPPORT TO YOUR COMMUNITY OR ROOM MEMBERS.
8. I see a message that my community or my room is not associated with customer support. Why?
You may see this message if your community or room needs to be claimed. You may need to claim a Community that is not associated with your organization's ownership, this may happen after a member creates a room without an existing Community on CastorView that is yours.
You may need to claim a Room that is not associated with organization's ownership, this may happen after a member creates a Community and submit stores and shops.
You may see this message in both Communities and Rooms, this may happen after CastorView prospection.
9. Why cannot log in to a Shopping Community account even though I already have a Customer Dashboard or Seller Dashboard account
First, check that you're trying to sign in with the Customer Dashboard account that is associated with your Single Sign-On login to switch from one community to another without signing up or logging in again with username and password. If you're sure you are using the right Customer Dashboard account, contact support.
10. How can I get help with my Community or Room account
Visit our support page for help with registration, account access, or other Seller Dashboard issues. contact support.